Privacy Policy

1. Introduction

Welcome to PanditPro, a service operated by Purohitpro Services Private Limited. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and mobile applications.

By using PanditPro, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, postal address
• Account Credentials: Username, password, and other authentication information
• Profile Information: Date of birth, gender, profile picture, religious preferences
• Identity Verification: Government-issued ID for Service Providers (Pandits)
• Payment Information: Credit/debit card details, UPI ID, bank account information

2.2 Booking and Service Information

When you book services through our Platform, we collect:

• Service type and details
• Booking date, time, and location
• Special requirements or preferences
• Communication with Service Providers
• Feedback, ratings, and reviews

2.3 Automatically Collected Information

When you access our Platform, we automatically collect certain information:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, features used, search queries
• Location Data: GPS location (with your permission), approximate location based on IP
• Cookies and Tracking: Session data, preferences, analytics information

2.4 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you log in using social accounts)
• Payment processors and financial institutions
• Service Providers (Pandits) you interact with
• Analytics and advertising partners

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Create and manage your account
• Process bookings and facilitate services
• Connect you with Service Providers
• Process payments and send receipts
• Provide customer support
• Send service-related notifications and updates

3.2 Platform Improvement

• Analyze usage patterns and trends
• Improve and personalize user experience
• Develop new features and services
• Conduct research and analytics
• Test and troubleshoot technical issues

3.3 Safety and Security

• Verify identity and authenticate users
• Detect and prevent fraud, abuse, or illegal activity
• Ensure compliance with legal obligations
• Protect our rights and property
• Maintain the security and integrity of our Platform

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Service Providers (Pandits)

When you book a service, we share relevant information with the assigned Pandit, including your name, contact details, service requirements, and location. This is necessary to fulfill your booking.

4.2 With Service Partners

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Cloud storage and hosting
• Analytics and data analysis
• Marketing and advertising
• Customer support

4.3 For Legal Reasons

We may disclose your information if required to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of PanditPro, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have certain rights regarding your personal information:

7.1 Access and Correction

You can access and update your account information through your profile settings. If you need assistance, contact us at support@panditpro.co.in.

7.2 Data Deletion

You may request deletion of your account and personal information. We will delete your data unless we are required to retain it for legal or legitimate business purposes.

7.3 Marketing Communications

You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or by adjusting your notification preferences in your account settings.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our Platform. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

9. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Platform after changes become effective constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Consent

By using our Platform, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.